Frequently Asked Questions

  • Do rates include everything?
    Yes. Rates listed include everything. No extra charges or hidden fees.
  • Where do we meet my guide for pick up?
    If you are based in Venice island our tours depart from Venice Piazzale Roma, the car terminal of Venice. The meeting point is the area in front of the ‘hotel Olimpia’ and ‘Trattoria al Vinatier’. If your hotel is in the mainland we will pick you up at the door of your hotel.
  • How can I get to Venice Piazzale Roma?
    You can get to Piazzale Roma either by private water taxi or by water bus (lines n. 1, 2, 4.1, 4.2, 5.1, 5.2, 5 and 6). The main train station of Venice (Santa Lucia) is at only 5 minutes walking distance.
  • How will I recognize my guide at the meeting point?
    Your tour guide is always present at the meting point 15 minutes prior the starting time. He/she will hold a sign, making it easy for you to spot us. You are not obliged to show your confirmation email at the meeting point, we have your name on the list and that is sufficient.
  • What to wear for a Dolomites tour?
    We recommend to dress up warm as the weather can be very different to Venice.
  • Do you offer hotel pick up service?
    If your hotel is in Venice island we don't offer pick up service. However you can easily book a private water taxi to get to the meeting point through the hotel concierge. Please note that private water taxis are rather expensive in Venice island therefore we recommend to use a cheap water bus or to go on foot if your hotel is close to the meeting point.
  • We are travelling with our children. How does this work?
    Our tours are accessible for children. On request we provide the proper car seats and booster seats for free.
  • What is your cancellation policy?
    In case you want to cancel your booking there is no cancellation fee, we just ask you to cancel at least a couple of days before so that we can rearrange our working plan. 
  • Are tours accessible for wheelchair users or people with walking disabilities?
    Tours are not wheelchair accessible. People with some walking disabilities can join the tour if they can board and exit a car and walk short distances.
  • Do you cancel tours due to bad weather?
    We reserve the right to cancel the tour in the event of severe weather.

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